Traveling to Gatwick- huge inconvenience thanks to Entreprise/Alamo employee Issue 1: nobody ever answers the phone. After trying 5 times and waiting 10 mins on the line finally got through to someone and informed them our flight will be delayed till after 12 and inquired about our options for the rental we had booked in advance. This conversation took place 6 HOURS prior to us landing in Gatwick.Issue 2: false information: the employee informed us they have no system of tracking flights but she would wait till about 12:30/12:45 but not much longer - this is completely understandable considering everyones got a life to get back to after work. Issue 3: dishonesty- our flight was delayed as expected and we rushed to get from one terminal to the other as the rental is located in the south terminal. Upon arriving at the kiosk at 12:30am about 6 employees were standing around, having a laugh and told us they lock all the keys for the cars right after 12 and they could not honour our car rental reservation. The lady we spoke to on the phone identified herself as the person we had spoken to and now claimed she would only stay till 12:15 which was a complete lie. If we had known this was the case we wouldnt have bothered rushing and transferring between terminals and would have made other arrangements to get to our destination. The staff were incredibly unhelpful and it was apparent she meant she would stay till 12:45am just to inform us we would NOT be getting the car. There were at least 6 employees present who seemed quite happy to be there well past the closing time of 12 oclock and doing absolutely nothing helpful. We didnt end up getting to our destination until 3 in the morning due to time sorting out alternate transport arrangements- time we could have spent before landing if we had known the car rental would be unavailable after 12 and the employee would have been honest. Im deeply disappointed with Entreprise/Alamo due to this poor customer service and would recommend any other rental company if you are landing at Gatwick later in the evening. Terrible service which cost us a lot of time and money.
I hired a car from this location when returning to the UK for a visit from Canada where we currently live. I had a tyre that punctured twice in 24 hours on the vehicle. The first puncture was repaired by Enterprise in Leighton Buzzard for a nominal fee that I paid. When the same tyre was flat the next morning, Alamo Gatwick arranged for the tyre to be replaced at no cost to me. I was initially invoiced and charged by the Damage Recovery unit, but the manager of the Gatwick location made sure I received a refund. I was very happy with the car and the service that I received from this location.
DO NOT HIRE A VEHICLE FROM THIS COMPANY. We were recently visiting the UK from Canada and hired a vehicle from Alamo (Enterprise) on returning the vehicle they deducted our deposit of 200 GBP due to a scuff on one of the tyres!!!! This was despite me pointing out to them that the alloys were all scuffed when picking up the vehicle. Apparently it does not matter about the alloys just the tyres. How can anyone avoid tyres being scuffed especially on the appalling British roads. This is just a rip off by this company. Customer service is appalling!!!
Good knowledgeable staff it was easy to get a car and get out
We have had a flawless experience with Alamo car rental. Agent was excellent both collecting our hire car and on returning it to Gatwick Thank you for your service
Alamo Rent A Car - Gatwick Airport is a UK Car Rental based in Horley, South East England. Alamo Rent A Car - Gatwick Airport is located at South Terminal, Lower Forecourt, Rd, Horley, Gatwick RH6 0NY, UK.
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