AVOID! I have throughly enjoyed using Sixt at multiple locations, GATWICK is NOT one of them! Their 'lucky dip' scheme is not understood by branch staff.Their fast track system is not understood by branch staff (meaning having entered all your information to save time picking up the car, you then have to provide ALL the information again (including DVLA checks etc etc).Various other issues with the branch (the North Terminal branch was closed for refurbishment which adds 15 minutes to the pickup).Having contacted the corporate customer care, as they requested 'my valued opinion', they never bothered to reply.For good Sixt car hire, go to Sixt Majorca (NOT GATWICK!)
We booked a Sixt rental car through Holiday Extras from Gatwick Airport on the 24th September 2018 for 48 hours (from Friday 28th - Sunday 30th Sept). Our flight was delayed on the Friday night, such that we arrived after the office was closed. We were staying with friends who kindly picked us up, and then took us back to the office first thing on Saturday morning. When we arrived, we were told that the car we had booked was no longer available, and that we would have to book (and pay) again. We explained that our flight was delayed (CANNOT be the first time this has happened with an airport based car rental company), and that we were not expecting any refund, but simply wanted to pick up and use the car we had booked for the remaining 36 hours or so.They refused. The manager said that there was no car available. We asked if they had given away our car in the few minutes they had been open? They refused to discuss and said that we could book again or were to leave the premises.We then spent the next hour on the phone to Holiday Extras, and to our frustration the best they could offer is that 'we will try and get you a refund'. We have received a 1.98 refund thus far after both companies have taken their admin fees. This is simply outrageous. All we wanted was to pick up our car the following day when the office was open. They have decided that ripping off customers is fair. As a consequence, we chose to rent a car with a different company for the next 36 hours.I strongly advise not using either company in future.
Booking online was easy and pickup at Gatwick was seamless and Adam was very helpful
These guys act kike sam artists. The price you see on you bill is not what you should expect. Read the small print that is given to you AFTER you've booked. You'll see all the extras you will be expected to cover. I wish I could give negative stars. Ceremoniously shredded my Sixt loyaly card. Wont ever use these again.
Great service! Nice Brand new cars! very good Competitive prices!We booked the cheapest car and we got a upgrade to a beautiful brand new convertible Range Rover
Sixt Car Hire London Gatwick is a UK Car Rental based in Horley, South East England. Sixt Car Hire London Gatwick is located at Lower Forecourt Road Horley, Crawley, Horley, Gatwick RH6 0NT, UK.
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