Traveling to Gatwick- huge inconvenience thanks to Entreprise/Alamo employee Issue 1: nobody ever answers the phone. After trying 5 times and waiting 10 mins on the line finally got through to someone and informed them our flight will be delayed till after 12 and inquired about our options for the rental we had booked in advance. This conversation took place 6 HOURS prior to us landing in Gatwick.Issue 2: false information: the employee informed us they have no system of tracking flights but she would wait till about 12:30/12:45 but not much longer - this is completely understandable considering everyones got a life to get back to after work. Issue 3: dishonesty- our flight was delayed as expected and we rushed to get from one terminal to the other as the rental is located in the south terminal. Upon arriving at the kiosk at 12:30am about 6 employees were standing around, having a laugh and told us they lock all the keys for the cars right after 12 and they could not honour our car rental reservation. The lady we spoke to on the phone identified herself as the person we had spoken to and now claimed she would only stay till 12:15 which was a complete lie. If we had known this was the case we wouldnt have bothered rushing and transferring between terminals and would have made other arrangements to get to our destination. The staff were incredibly unhelpful and it was apparent she meant she would stay till 12:45am just to inform us we would NOT be getting the car. There were at least 6 employees present who seemed quite happy to be there well past the closing time of 12 oclock and doing absolutely nothing helpful. We didnt end up getting to our destination until 3 in the morning due to time sorting out alternate transport arrangements- time we could have spent before landing if we had known the car rental would be unavailable after 12 and the employee would have been honest. Im deeply disappointed with Entreprise/Alamo due to this poor customer service and would recommend any other rental company if you are landing at Gatwick later in the evening. Terrible service which cost us a lot of time and money.
If there would be an option for Zero stars - I would have definitely chosen that. Worst experience EVER!!!We rented a car from Gatwick to Heathrow since we had too much luggage to go on public transportation. When inspecting the car at the rental location (Gatwick) the barely 18 year old staff member had a little measurement tool. Every scratch that we pointed out to him, he would classify as falling within this allowable minor damage category that wouldn't need to be documented.After returning the rental car the next morning at Heathrow, the local Enterprise associate there asked us about some scratches on the car and we informed him about the conversation that we had with Enterprise's location in Gatwick, telling us that all those minor scratches are common and wouldn't need to be documented. He pointed out that we had purchased extra insurance coverage and we could easily make an insurance claim with him in a few minutes. After we refused to make a claim since we didn't agree to being accused to prior damage, he told us that he would email us the receipt to prove the car was returned within the next couple hours. We never received the email.Instead, about a week later we got a letter in the mail, claiming $2500 damage to the rental car. Absolutely disgusting. So obvious that they are trying to pay off their cars with insurance claims.We will NEVER rent with Enterprise AGAIN.
Excellent customer service and very pleasant staff to deal with requested a specific car and they sorted it out for me as it did not seem to be any trouble. 5 star here, keep up the good work! Will be a returning customer for sure!
Returning car to Enterprise, the location is close to petrol station Shell to fill up at 5AM. Direction to car rental Return is very clear with signs. And dropping off car is easy with many space. And it's just few mins away from South Terminal of Gatwick Airports lift! Easy and quick connection to North one . Will definitely use them again.
The Enterprise office is located in the South Terminal. We had a hard time finding the office but once we arrived, the process to get a car was fairly easy. We had pre-booked our rental car so we did not have to spend a lot of time in the office and could begin our vacation. Once the paperwork portion was over, a very nice employee took us to our car. He showed us the interior & exterior of the car and patiently waited as we took lots of pictures of the car for before and after comparison. Since we are from the US, he even briefly explained the driving rules. As far as the car itself, it was in perfect condition. We enjoyed driving the car all throughout UK!
Enterprise Rent-A-Car - Gatwick Airport is a UK Car Rental based in Horley, South East England. Enterprise Rent-A-Car - Gatwick Airport is located at Gatwick Airport (LGW), South Terminal, Lower Forecourt, Road, Horley, Gatwick RH6 0NY, UK.
Please contact with Enterprise Rent-A-Car - Gatwick Airport using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Enterprise Rent-A-Car - Gatwick Airport opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Horley
You Might Also Consider